Responsive recruiter

Summary

Do you thrive in a busy and fast paced environment? Do you enjoy making a difference in someone's day? Are you eager to learn new things? Then we encourage you to apply with us today!
We are looking to add a Administrative Assistant to our team. We are looking for someone to perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs and customer satisfaction activities. In addition, we are looking for you to perform general office duties such as drafting correspondence, filing, and creating reports.

Benefits

Supplemental Health
PTO
Paid Holiday
Matching 401K
OT Available

Primary Roles and Responsibilities

1. Phones/Scheduling

Answer Phones, provide first-rate customer service, and maintain daily work order.
Schedule coordination.
Manage work-in-progress boards

2. Job File Management

Create and complete estimates.
Job file documentation management
Job file communication with Management and Technicians
Confirm subcontractor activity
Perform job completions (i.e., Uploads & Final Submissions)

3. Office Administration

Maintain and organize file system
Maintain company calendar/schedule
Assist in Communicating with Clients and Insurance Adjusters
Maintain company dispatch
Maintain proper on-hand delivery of office and general supplies
Assist with outgoing and incoming mail, e-mail, and faxes
Maintain Franchise specific compliance documentation
Perform computer back-ups and tests of back-ups
Complete personal daily work order
Other things as requested

Necessary Experience and Skill Set

Office Experience is a plus
First-rate customer service track record
Effective written and oral communication
Math skills
Critical thinking and problem-solving skills
Team Player

Formal Education/Training

Familiar with Microsoft Office

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working 8:00 a.m.–5:00 p.m., Monday–Friday, 40 hours per week. Also additional after hour emergency AOA phone calls. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

Compensation: $17.00 - $19.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

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